“The page could not be found.”

The error sign is “iexplore.exe” and the AppName is “unknown.” The AppVer is 7.0.5730.11 and the ModName is “unknown.” The ModVer is 0.0.0.0 and the Offset is 61eb77e0

If you are getting an error when trying to access your account, there are a few things you can do to try and fix the problem.

  • Try logging in using a different browser or device.
  • Reset your password if you have one.
  • Contact customer service if you have any other questions or problems. ..

Method 1

Clear out your browsing history by going to Tools, Internet Options or clicking on the Settings gear icon at the top right. Under Browsing History, click the Delete button and then check Temporary Internet files and website files. If you downloaded an executable file that is causing the problem, this will remove it.

Method 2

In some versions of IE, the script debugging feature can cause this issue. You can try disabling script debugging by going to Internet Options again, clicking on the Advanced tab and then checking the Disable Script Debugging (Internet Explorer) and Disable Script Debugging (Other) boxes.

Method 3

Run anti-spyware and anti-virus software on your computer. Install MalwareBytes Anti-Malware and Spybot, and run each to remove any malware. Both programs have free versions, and that’s all you need. Also, install CCleaner and HiJackThis. Remove any unwanted entries that you see when you run HiJackThis (you’ll have to read the docs to know what to remove).

Method 4

Start, Run and then type in MSCONFIG. Click on the Startup tab and uncheck all items and then re-start the computer. This disables all startup programs from running. If you still get the error, go ahead and turn them back on one by one and see at which problem the problem comes back.

Method 5

To disable smart tags in Internet Explorer, go to Tools, Internet Options, Advanced tab, and clear the Enable Smart Tags check box. ..

Method 6

Install the latest updates from Microsoft Update and then perform a System Restore to the point before you installed the updates. You can access the System Restore feature by going to Start, All Programs, Accessories, and then System Tools.

Method 7

Windows 10: To scan for changes or modifications to Windows protected files, use the System File Checker. If any files were overwritten or deleted, SFC will automatically retrieve the correct version of the file and replace it. You can run SFC by going to Start, and then Run, typing in CMD and then typing sfc /scannow.

Method 8

C:\WINDOWS\system32>cd “C:\Program Files (x86)\Internet Explorer” C:\WINDOWS\system32>ren “iexplore.exe” “iexplore.dll” C:\WINDOWS\system32>ren “mshtml.dll” “mshtml.tlb” ..

Windows 10 Creators Update installs a new version of the Windows Security Platform (WSP) that includes several new DLLs. These DLLs are used by the Windows Security Center and other security-related features in Windows 10. If you have installed previous versions of the WSP, some of these DLLs may not be installed or may not work correctly. You can install the latest version of the WSP from the Windows Update service or from Microsoft Download Center. ..

Method 9

Disable all third party add-ons to Internet Explorer by going to Start, Control Panel, Internet Options, Advanced tab and then un-checking the “Enable third party browser extensions” check box under the Browsing section. You will have to scroll down a couple of lines.

You can start Internet Explorer with no add-ons by going to Start, All Programs, Accessories, System Tools and clicking on Internet Explorer (No Add Ons). ..

Method 10

If you are having problems with your graphics card, you can try to fix the problem by checking your computer’s settings. In Internet Options, go to Advanced and check the Use software rendering instead of GPU rendering box. If that doesn’t work, you may need to get a new graphics card. ..

Method 11

Resetting Internet Explorer can help fix some common problems. ..

The pop up dialog asks if you want to reset your personal settings. If you answer “Yes,” the dialog will ask if you want to delete your personal settings. If you answer “No,” the personal settings will not be reset.

This article is about how to fix the error “You cannot perform a step.”